Frequently Asked Questions
Getting Started
What is Genmetric?
Genmetric is a Brand Presence Intelligence Platform that tracks how your brand is mentioned and perceived across AI models (ChatGPT, Gemini, Perplexity), social platforms (Twitter/X, LinkedIn), news, and the web. It turns that data into an Engagement Score, sentiment insights, and AI visibility tracking.
What is Genmetric?
Genmetric is a Brand Presence Intelligence Platform that tracks how your brand is mentioned and perceived across AI models (ChatGPT, Gemini, Perplexity), social platforms (Twitter/X, LinkedIn), news, and the web. It turns that data into an Engagement Score, sentiment insights, and AI visibility tracking.
How do I create my first brand profile?
After signing up, click "New Profile" on your dashboard. Enter your brand name, select whether it is an individual, company, or product, add your industry, and provide 3 to 5 keywords to track. Your first crawl will begin within the hour.
How do I create my first brand profile?
After signing up, click "New Profile" on your dashboard. Enter your brand name, select whether it is an individual, company, or product, add your industry, and provide 3 to 5 keywords to track. Your first crawl will begin within the hour.
What is the GEO Tracker?
GEO Tracker monitors how major AI models respond when asked about your brand or category. It classifies your brand as Primary (recommended first), Alternative (mentioned as an option), Comparative (mentioned alongside competitors), or Not Mentioned. Results are updated weekly.
What is the GEO Tracker?
GEO Tracker monitors how major AI models respond when asked about your brand or category. It classifies your brand as Primary (recommended first), Alternative (mentioned as an option), Comparative (mentioned alongside competitors), or Not Mentioned. Results are updated weekly.
GEO Tracker
Which AI models does Genmetric track?
Currently we track ChatGPT (GPT-4o), Google Gemini, and Perplexity. We are adding Claude and Microsoft Copilot in Q2 2026.
Which AI models does Genmetric track?
Currently we track ChatGPT (GPT-4o), Google Gemini, and Perplexity. We are adding Claude and Microsoft Copilot in Q2 2026.
How often are AI model queries run?
GEO Tracker queries run on a weekly schedule to balance cost and freshness. You can trigger a manual refresh once per day on Professional and Enterprise plans.
How often are AI model queries run?
GEO Tracker queries run on a weekly schedule to balance cost and freshness. You can trigger a manual refresh once per day on Professional and Enterprise plans.
Billing & Plans
Is there a free plan?
Yes. The Starter plan is free and includes one brand profile, up to 500 mentions per month, and access to the GEO Tracker. No credit card is required to sign up.
Is there a free plan?
Yes. The Starter plan is free and includes one brand profile, up to 500 mentions per month, and access to the GEO Tracker. No credit card is required to sign up.
Can I cancel at any time?
Absolutely. There are no long-term contracts. You can cancel your subscription at any time from your account settings and you will retain access until the end of your billing period.
Can I cancel at any time?
Absolutely. There are no long-term contracts. You can cancel your subscription at any time from your account settings and you will retain access until the end of your billing period.
Data & Privacy
What data does Genmetric collect?
Genmetric collects publicly available data: social media posts, news articles, blog content, and AI model responses. We do not collect private messages or data behind authentication walls.
What data does Genmetric collect?
Genmetric collects publicly available data: social media posts, news articles, blog content, and AI model responses. We do not collect private messages or data behind authentication walls.
Is my data shared with third parties?
No. Your brand profile data, keywords, and analytics are never shared with or sold to third parties. We use your data solely to provide the Genmetric service.
Is my data shared with third parties?
No. Your brand profile data, keywords, and analytics are never shared with or sold to third parties. We use your data solely to provide the Genmetric service.
Can't find what you're looking for?
Our team usually responds within one business day.
Email Support